Total Quality Management – TQM

Total Quality Management (TQM)

Total Quality Management (TQM) meaning

Total Quality Management (TQM) is :
a management approach to long-term success through customer satisfaction.

Training courses in TQM will teach you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.

COURSE OVERVIEW:

TQM INFOGRAPHIC:

  • Basic Quality tool
  • Risk Management
  • Quality Management
  • ISO 9001:2015
  • Practical & Cast study

 

COURSE OBJECTIVES:

Upon completion of this course, you will:

1- List the benefits of quality to individuals, organizations, customers, suppliers, and society.

2- Describe key events in the evolution of quality.

3- Identify and describe the key components of total quality management (TQM) and understand how organizations approach TQM deployment.

4- Differentiate between the TQM philosophies of six quality experts and two quality approaches: Six Sigma and the Baldrige program.

5- Know the role of process management in TQM and the interrelationship of processes and systems.

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